The tourism industry of Vietnam has been significantly rising and becoming better known worldwide in the last decade. Tourism is considered a main economic sector with potentially natural, cultural and human resources. Unfortunately, the recent rapid growth of the Vietnamese tourism industry has caused in both social and environmental problems. In this context, community-based tourism (CBT) was introduced as one of the new directions in the sustainable development of Vietnam’s tourism. In fact, CBT supplies great opportunities; however, conflict commonly occurs while developing CBT in local communities, especially around the protected areas. Despite this situation, conflict and conflict management in CBT has not previously been scientifically studied in Vietnam. Therefore, this applied study is proposed that based on a framework for resolving conflicts developed by International Union for Conservation of Nature and Natural Resources (IUCN), as well as applying the successful lesson learns of Japan – this country is known as the most successful country in applying CBT – to investigate the situation of conflict and conflict management during CBT in Vietnam.